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| Technical support
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| Technical support is available for free. If you didn't find an answer to your question in this help file, or the FAQ page, you can send an e-mail anytime to support@cqlog.com. We will reply as quickly as possible to all questions in the order they are received. Usually a question will take one business day to answer (excluding for Sundays and holidays).
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| Note: Please make sure that your message contains a valid reply-to address and that our reply won't be blocked by your "anti-spamming" tools.
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| Before contacting us, please check the CQLog Web page for any updates to the software or problem solutions in the FAQ. Your particular problem may have already been addressed in the FAQ or by a program update.
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| When you e-mail us, please mention the product name in the subject. The increasing amount of SPAM coming to our e-mail addresses often makes it hard to distinguish between real and junk mail, and our spam filters sometimes mark "real" messages as junk. Therefore, we recommend that you do not leave the Subject field blank and avoid using subjects like "Hi", "Hello", "Question", etc.; Also avoid sending us message attachments (including screenshots), unless previous arrangements have been made. If you do send screenshots, use an archiver program like WinZip to compress them.
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| If you don't receive a confirmation of your e-mail's reception or don't get an answer to your e-mail in reasonable amount of time, first check that you used a valid reply-to address. (Look in your Sent folder.) Also see if our reply was filtered out by your e-mail server or other anti-spam tools. (Look in your Junk folder or similar.)
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| Problem Submission
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| When reporting problems, please include the following information:
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| · | A detailed description of the problem.
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| · | Is the problem reproducible? If so, how?
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| · | The version of CQLog are you running. (Click the Help menu item and select About CQLog.) Please include the entire "version" line in your problem report.
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| · | The version of Windows (Windows 98, Windows 2000, Windows XP, etc.) installed on your computer.
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| · | If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.
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| · | A description of your computer system (amount of memory, CPU type, speed, etc).
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| Please visit our Web site http://www.cqlog.com and install updates as they are released. Any bug you have encountered is probably already fixed in the new version.
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| Feedback
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| If you have any comments, suggestions, or concerns about CQLog, please direct them to support@cqlog.com. Your feedback is important to us for making CQLog a better product for you. Many of CQLog's features and significant portions of CQLog's interface have been heavily influenced by comments from users. So if you have a grand idea for a new feature, or a better way of implementing something in CQLog, please drop us a note.
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| If you're not happy with CQLog, we'd like to learn why. Please take a moment to send us your feedback. Do it not only for yourself, but also for future users, so they won't be disappointed by a similar experience.
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| The CHM file was converted to HTML by chm2web software. |