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How to Get Technical Support

Technical support is available for free. If you didn't find an answer to your question in the Help file, the ReadMe.txt file, or the FAQ page, you can send an e-mail anytime to . We will reply as quickly as possible to all questions in the order they are received. Usually a question will take one business day to answer (excluding for Sundays and holidays).

Note: Please make sure that your message contains a valid reply-to address and that our reply won't be blocked by your "anti-spamming" tools.

When you e-mail us, please mention the product name in the subject. The increasing amount of SPAM coming to our e-mail addresses often makes it hard to distinguish between real and junk mail, and our spam filters sometimes mark "real" messages as junk. Therefore, we recommend that you do not leave the Subject field blank and avoid using subjects like "Hi", "Hello", "Question", etc.; Also avoid sending us message attachments (including screenshots), unless previous arrangements have been made. If you do send screenshots, use an archiver program like WinZip to compress them.

If you don't receive a confirmation of your e-mail's reception or don't get an answer to your e-mail in reasonable amount of time, first check that you used a valid reply-to address. (Look in your Sent folder.) Also see if our reply was filtered out by your e-mail server or other "anti-spam" tools. (Look in your Junk folder or similar.)

Problem Submission

If you encounter problems while working with our products, please describe what has led to your problem and send the description to . Please also supply the following information in the message:

•  The version of Windows installed on your computer.
•  The version of Microsoft® Internet Explorer installed on your computer.
•  The name and the version of our product (see the "About" dialog).
•  A detailed description of the problem.
•  A description of your computer system (amount of memory, CPU type,
   speed, etc.).

Please visit our Web site www.cqlog.com and install updates as they are released. Any bug you have encountered is probably already fixed in the new version.


We greatly appreciate your telling us what you think about CQLog.com products and about CQLog.com support and service.

Please send any comments, suggestions and questions about CQLog.com products to . Your feedback and ideas are important to us for improving CQLog.com products even more. Many special features of CQLog.com products as well as their user interfaces were created based on comments from our users. If you have an interesting idea for a new feature of a CQLog.com product or a better way to implement a specific feature, please send us your comments and suggestions.

We are grateful for all your suggestions, however, please make sure you are using the latest versions of CQLog.com products. It is quite possible that your suggestions are already implemented in newer versions.

If you didn't like our products and you have uninstalled them, we would also like to know why. Please take a minute of your time to give us your evaluation. Do it not only for yourself, but also for future users, so they won't be disappointed by a similar experience.

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